Check your connection
Make sure your network, camera and microphone are ready for video calls. Each test takes about a minute or less.
Network
Checks whether your network allows video calls.
Technical details (for support)
| Check | Target | Result | Time | Detail |
|---|
Camera & microphone
Checks that your camera, microphone and browser work. Your browser will ask for permission: choose Allow.
Speakers
Play a short sound to check that you'll be able to hear others.
Did you hear it?Technical details (for support)
| Check | Result | Detail |
|---|
Call quality
Makes a 1-minute test call to measure your connection quality.
Technical details (for support)
| Uplink video | Uplink audio | Downlink video | Downlink audio |
|---|
Connections
Raw SDK result
Share results
Run the tests first, then copy your results and paste them into your message to the support team.
Settings
Change these only if your support team asks you to. Changes are saved in this browser and used by all tests.
ICE gathering
Gathers ICE candidates against your STUN/TURN servers. srflx = STUN works, relay = TURN works.
STUN/TURN servers are set in the Settings tab.
| Time (s) | Component | Type | Foundation | Protocol | Address | Port | Priority | Related | URL / Error |
|---|